Refunds
Due to all items being handmade to order we offer a 24 hour cooling off period Should you change your mind about your purchase, we will need written or verbal communication from yourself ‘customer’
In extraordinary circumstances, If you are not happy with your purchase and wish to return your item once delivered it may be possible at the discretion of JMH Beds to exchange the item to the value, however, this will incur a £150 handling fee to cover courier charges, we reserve the right to withdraw this offer.
Several types of goods are exempt from being returned. Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
In compliance with Online Distance Selling Regulations, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you’ve done all of this and you still have not received your refund yet, please contact us.
In the event that a fault is discovered, this would fall under the one-year manufacturer’s warranty, which commences the date you sign for your delivery.
Contact us for questions related to refunds and returns.