Naples Ottoman Bed

Due to all items being handmade to order, we offer a 24-hour cooling-off period. Should you change your mind about your purchase within this time, we require written or verbal communication from the customer.

Exchanges After Delivery

In extraordinary circumstances, if you are not happy with your purchase and wish to return your item once delivered, an exchange may be possible at the discretion of JMH Beds. Any exchange will be limited to the value of the original item and will incur a £150 handling fee to cover courier charges. We reserve the right to withdraw this offer at any time.

Non-Returnable Items

Several types of goods are exempt from being returned. Mattresses are delivered in a sealed hygiene bag, and once the seal is broken, the mattress cannot be returned or exchanged.

Proof of Purchase

To complete your return, a receipt or proof of purchase is required.

Return Inspection & Refund Process

Once your return is received and inspected, we will notify you by email to confirm receipt of the item and advise whether your refund has been approved or rejected. If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds

If you have not received your refund, please first check your bank account. Then contact your credit card company or bank, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us.

Distance Selling Regulations

In compliance with Online Distance Selling Regulations, to be eligible for a return your item must be unused, in the same condition as received, and returned in the original packaging.

Faulty Items & Warranty

If a fault is discovered, it will fall under the one-year manufacturer’s warranty, which begins on the date you sign for delivery.

Contact Us

For any questions related to refunds, returns, or warranties, please contact us and our team will be happy to assist.