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Quality British craftsmanship.
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As all items are handmade to order, we offer a 24-hour cooling-off period. If you change your mind within this time, written or verbal confirmation from the customer is required.
In extraordinary circumstances, if you are unhappy with your purchase after delivery, an exchange may be offered at the discretion of JMH Beds. Exchanges are limited to the value of the original item and a £150 handling fee will apply to cover courier charges. We reserve the right to withdraw this offer at any time.
Certain items are exempt from return or refund. This includes bespoke or custom-made items, used items, and any products damaged after delivery. Additionally, mattresses are delivered in a sealed hygiene bag and, once the seal is broken, cannot be returned or exchanged.
To complete your return, the item must be unused, in its original condition and packaging, and comply with Online Distance Selling Regulations. Proof of purchase, such as a receipt or order confirmation, is required.
Returns must be requested within 2 days of receiving your order. Once your return request is approved, you will be asked to return the item via courier.
Once your returned item has been received and inspected, you will receive an email confirming its receipt. You will then be notified whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original method of payment within 7 working days.
If you have not received your refund, please check your bank account first. Then contact your credit card provider or bank, as processing times may vary. If the issue persists, please contact us directly.
If a fault is discovered, it will be covered under our one-year manufacturer’s warranty, which begins from the date you sign for delivery.
For any questions related to refunds, returns, or exchanges, please contact us and our team will be happy to assist.
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